Frequently Asked Questions

You can place prepaid orders on our website at URL.

To place an order, click the “add to cart” button next to any product you wish to purchase. Once you have added all products to your cart, click on the “checkout” button.

Thereafter, you need to add your contact details and shipping address. Once the contact information has been entered, you will be taken to the payment page. You can select your preferred payment method and make the payment. That’s it!

Once the payment has been processed, you will see the order confirmation page with your order details. You will also receive a confirmation on email and WhatsApp upon placing your order.

For any other queries, you can reach out to us on WhatsApp or via email on care@whiteclouds.co.in

No, we provide FREE SHIPPING on all orders.

Even if you intend to use the product later, please open your package within 24 hours of delivery and check that the product condition is acceptable. This ensures you can report any issues within our required timeframe.

If the product is opened or used after the 24-hour window, we will not be able to assume responsibility or provide a resolution for any issues that may arise.

Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.

If you receive a damaged or incorrect product, please inform us within 24 hours of delivery with an unboxing video and photos as proof for our ease of escalation with the concerned teams.

All orders are dispatched within 2–3 business days (excluding Sundays and bank/public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3 to 7 business days (excluding Sundays and bank/public holidays) after dispatch. For other areas, it may take longer after dispatch depending on the location.

Orders can be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled.

Once your order is shipped, you'll receive a confirmation email or WhatsApp with a tracking link to monitor your delivery in real time.

Our sunscreen is formulated to suit most skin types, including normal, oily, combination, and dry skin. If you have particularly sensitive skin, we recommend performing a patch test before regular use.

Apply generously to clean, dry skin as the final step of your morning skincare routine, at least 15–20 minutes before sun exposure.

For continuous protection, reapply every four hours, especially after sweating, swimming, or towel drying.

Yes. Allow the sunscreen to absorb fully for a few minutes before applying makeup.

Our lightweight formula is designed to blend easily into the skin with no visible white cast for most skin tones.

Absolutely. Daily sunscreen use is recommended, even on cloudy days or when you're indoors near windows.

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare products.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We'll review your request and arrange a replacement or refund if eligible.

Once approved, refunds are typically processed within 5–7 business days. The exact timeline may vary depending on your payment method or bank.

Please contact us within 48 hours. We'll coordinate with the courier partner to investigate the issue and assist you.